Cardiac Rehab recognized for excellence in patient satisfaction, support

January 05, 2007

In December, the staff of the Heart and Vascular Cardiac Rehab Program (HVI CRP) at Penn State Milton S. Hershey Medical Center was recognized with a luncheon hosted by their Phase III Wellness program participants. The "Early Risers" Phase III class recognized the staff for their "continuous dedication, enthusiasm and ongoing commitment to provide outstanding care for all."

In addition to promoting a safe environment, physical activity and risk factor modification for individuals dealing with heart-health concerns, the Phase III programs provide an ongoing social support for all involved.

The 15 members of the Early Risers class assemble at 5:30 a.m. three times a week, exercising under the supervision by the cardiac rehab staff. They have grown into a mutual support system, holding each other accountable for maintaining healthy lifestyles and supporting each other when heart issues flare. Many of these patients have been active in this program since 1990 and credit the class for keeping them on track.

"Our patient satisfaction scores consistently run in the 95th percentile," said Wendy Parmelee, coordinator of the program. Parmelee gives the credit to her staff for their exceptional and personal interest they have for each and every patient. "They practice what they preach, and they haven't forgotten to make learning fun while working with patients and each other. They are truly star performers."

The HVI CRP includes medical directors Dwight Davis and Peter Alagona, coordinator Wendy Parmelee, Roxanne Hollen, Michael Zehner, Pam Gerber, Deb McCoach and Sarah Smith, medical office assistant.

(Media Contacts)

Last Updated March 19, 2009