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chatbots

A cell phone with a symptom-checker app on the screen

Study reveals design flaws of chatbot-based symptom-checker apps

Trusting Chatbots

People more likely to trust machines than humans with their private information

Chatty Chatbots

Adding human touch to unchatty chatbots may lead to bigger letdown

robot as customer service

Empathetic machines favored by skeptics but might creep out believers