Coronavirus FAQ: Is there a number I can call to ask COVID-related questions?

October 22, 2020

Beginning Tuesday, Oct. 20, faculty, staff members, students and families across all Penn State campuses can call the Penn State COVID-19 Response Center at 814-865-2121. The center’s hours of operation (all Eastern Time) are 8 a.m. to 5 p.m. Monday through Friday and 10 a.m. to 2 p.m. on Saturday.

Before calling, individuals are encouraged to review the University’s official coronavirus information site, virusinfo.psu.edu, to see if their questions are answered there. The site’s regularly updated FAQs include the latest updates, as well as resources and comprehensive information specifically for Penn State students and familiesfaculty and staff, and members of campus communities. The University’s “Back to State” webpage also includes a variety of information for students and families and employees.

For direct support, in lieu of calling the COVID-19 Response Center:

  • Penn State students with health concerns should call the 24/7 Advice Nurse at 814-863-4463. At University Park, students can make appointments with University Health Services by using myUHS or calling the appointment line at 814-863-0774. Commonwealth Campus students should contact their campus’ health care services. Information about COVID-19 testing options for students at University Park is available here.
  • Penn State employees with human resources-related questions can call Human Resources Shared Services directly at 814-865-1473 or select option 1 when calling the Penn State COVID Response Center. That office’s hours of operation are 8:30 a.m. to 4:30 p.m. Monday through Friday. Calls received outside those hours (directly or via the COVID Response Center) will be directed to an online inquiry system (WorkLion) that is monitored.
  • Individuals with questions about the University’s technical systems or operations related to COVID-19 can call Penn State Technical Support directly at 814-865-4357 (HELP) at any time.

Answers to this question, as well as others, can be found at the virusinfo.psu.edu website.

Last Updated October 26, 2020