Access to 'legacy' voicemail messages to end as of June 1

April 30, 2019

UNIVERSITY PARK, Pa. — The University's voicemail system was upgraded to a new platform in December 2018 to enable faculty and staff members to manage voicemail messages in their Outlook inboxes as part of the new Single Inbox feature integration with Microsoft Office 365. At that time, any unread or saved messages carried over from the old voicemail platform were considered “legacy” and stored separately. These messages were made accessible through the “Legacy Voice Mail” icon on the my.voip.psu.edu portal, or by calling a special temporary remote call-in number, 814-867-4090. Voicemail users will be able to access this legacy voicemail system through May 31, with access ending on June 1.

Users can access messages received since the upgrade in December 2018 through the messages button on their VoIP telephone, through the secure my.voip.psu.edu portal, or through the remote call-in number applicable to each campus location.

For a list of frequently asked questions regarding the voicemail upgrade, visit TELEPHONY: Voicemail System Upgrade FAQ December 2018 on the Knowledge Base.

To learn more about managing your Single Inbox options, visit Telephony: Single Inbox - Index of Informational Articles on the Knowledge Base.

For questions or support, reach out to your local service desk or contact the IT Service Desk by email at ITservicedesk@psu.edu, by phone at 814-865-4357, or in person at 130 W. Pattee Library at University Park.

Last Updated April 30, 2019