New voice communications management tools available starting July 1

June 22, 2018

UNIVERSITY PARK, Pa. — Over the coming months Enterprise Networking and Communication Services will provide updates and expansions to the My.VoIP Voice Communications Management portal available at my.voip.psu.edu.

The portal is an online Cisco interface that offers remote, web-based management of VoIP service, voicemail, and telephone programming. The portal contains three sections each with distinct services: Cisco voicemail, Cisco phone settings, and ACD online statistics.

Call-center supervisors can access real-time agent and queue statistics through the ACD portal. The ACD portal cannot be accessed by faculty or staff members who do not serve as a call-center supervisor. 

A new Cisco Jabber service will be available this summer. The Jabber client provides instant messaging, voice and video calling, voice messaging, and voice conferencing on a variety of devices. More information will be announced when the service becomes available.

In addition, starting on July 1, voicemails will automatically be deleted 90 days after they have been listened to and saved. The policy does not affect saved messages that have not been listened to. To store voicemails for more than 90 days, download messages onto a computer in .wav files through the My.VoIP Cisco voicemail interface. For more information about maintenance, use and disposition of University records, visit Records Management online

Learn more about each feature and get help on the My.VoIP frequently asked questions and troubleshooting page on the Knowledge Base. For additional questions or support, reach out to your local service desk or contact the IT Service Desk by email at ITservicedesk@psu.edu, by phone at 814-865-4357, or in person at 130 W. Pattee Library at University Park.

 

Last Updated June 26, 2018