New functionality to allow for better two-way communication with HR in WorkLion

June 07, 2018

UNIVERSITY PARK, Pa. — Based on University-wide feedback, Penn State Human Resources (HR) will be releasing an enhancement to the WorkLion portal on Monday, July 2, that will give employees the ability to respond to the answers provided to their inquiries.

In the current state, when an HR Shared Services team member answers an inquiry in WorkLion, the case is then closed. If the individual has a further question related to the initial inquiry, the individual must submit a new inquiry. 

Beginning July 2, when an HR Shared Services team member provides an answer to the initial inquiry, it will move to a “Pending Closure” status. The individual will then be asked whether the response answered their inquiry or if they need further clarification. Once an inquiry is pending closure, the individual will have five business days to ask for additional information or close the inquiry. If no action is taken within those five business days, the inquiry will automatically close.

This enhancement will enable better two-way communication between the Penn State community and HR. In addition, it will eliminate multiple inquiries related to the same question.

A video tutorial, "WorkLion Inquiries: 'Pending Closure' Enhancement," is available via the Learning Resource Network. The video is available on-demand, so individuals can view it at their convenience.

Last Updated July 03, 2018