Support Staff Award honors Seman

April 09, 2015

UNIVERSITY PARK, Pa. — Susan Seman, conflict of interest program assistant in the Office of the Vice President for Research, has been honored with the 2015 Support Staff Award.

Seman was one of two staff members tasked with modernizing the University’s Conflict Of INterest System (COINS), which aims to keep conflicts of interest out of research projects. She helped develop, design, test and implement an electronic system that is now used by more than 5,000 people annually.

As expected, such an overhaul can cause frustration for some users. That’s where Seman really shines, her colleagues say.

“While some individuals call our office frustrated with a process or requirement, she remains calm and collected, and has a knack for diffusing even the most difficult of callers,” said a colleague. “She is a great listener, and her kind and helpful manner often result in a difficult conversation turning into a pleasant conversation.”

Seman is also working to ease frustration by improving COINS. She works hand-in-hand with the technology team and is constantly offering suggestions for streamlining the system.

The Support Staff Award recognizes the overall high-quality performance of a full-time member of the support staff with at least five years of active service in fulfilling the mission of the University and of his or her college or administrative unit. It also recognizes dedicated focus to customer service, commitment to quality improvement, outstanding skills and abilities, teamwork and professionalism.

Last Updated February 11, 2020