New tools enhance University customer service on the Web

June 18, 2003

One of the most challenging tasks faced by Penn State offices and departments is to create Web environments for University visitors that can both provide information and answer questions in an effective, user-friendly way. Two new tools are now available to help Web support staff accomplish this: AskPSU and Site Index Generator.

AskPSU enables staff to create and customize Web forms in the style of an electronic postcard that directs inquiries to the appropriate contacts within an organization.

Site Index Generator enables staff to create and customize a site index containing an alphabetical list of topics and their associated URLs, keywords and descriptions. Both can be easily created and modified using a simple Web interface. No specialized technical skills such as HTML, FTP or scripting languages are required.

See http://ask.psu.edu/ and http://siteindex.psu.edu/ for application forms and instructions. A Penn State Access Account is required.

AskPSU and the Site Index Generator were developed by Information Technology Services (ITS), Penn State?s central IT organization. To learn more, visit http://its.psu.edu.

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Last Updated March 19, 2009