ITS working on VPN connection problem for some computers

University Park, Pa. -- Information Technology Services (ITS) has identified a critical problem affecting some computers which involves their ability to connect to the Penn State Wireless network and the Penn State Anywhere Virtual Private Network (VPN). The affected computers run Windows Vista 64-bit and Windows XP 64-bit operating systems. Currently, there is no Cisco VPN client (a type of software that creates a secure connection over the Internet) available for these 64-bit operating systems.

Note: The situation is exclusively limited to Windows Vista 64-bit and Windows XP 64-bit operating systems.

Instructions on how to determine if a computer has a 64-bit operating system can be found in the ITS Knowledge Base (KB) article, “How can I tell if I have a 64-bit Windows operating system?” located at

ITS staff are actively working on a solution to address this problem. As an alternative, wireless users at University Park are invited to participate in the operational trial of the next-generation wireless service, which is currently available at the following locations: Agricultural Sciences and Industries, Business, Food Science, Forest Resources, Life Sciences, Thomas and Willard buildings. This new trial version of wireless retains a high level of security but does not require the Cisco Systems VPN client. See for more information on how to access the next-generation wireless network.

Last Updated March 19, 2009